The advent of technology has brought about an ever-increasing demand for over-the-top aka OTT platforms in the media and entertainment industry. So much so that despite the prices of various OTT platforms increasing every year, the Indian OTT audience only seems to grow.
However, initiatives like the Jio AirFiber that not only provide users with access to 800+ digital TV channels but also renowned OTT platforms like Disney+ Hotstar, JioCinema, Prime Video, Netflix, ETV Win, SonyLiv, Discovery+, HoiChoi, and more, come to the quick rescue of avid users.
Thus, it is understandable for fans to get frustrated when what is promised, and what they paid for, is not delivered. Which is to say, recently, many users have lodged complaints regarding the poor working of the Jio AirFiber. On top of that, many have reported not being able to log into their JioTV+ accounts and the inaccessibility of other OTT platforms that are included in the plans they have purchased.
Moreover, many have also raised concerns about the poor customer care offered through JioCare. All of these issues have come as blatant disappointment for users throughout the country.
These are some of the complaints about Jio AirFiber:
@JioCare no one still come to install JiO air fiber
— BLJATOLIA (@BLJATOLIA90) September 10, 2024
Every day I got SMS
Dear Customer,
Our representative RATAN LAL BUNKAR will contact you for an appointment. Please with the representative only AFTER Booking Reference Number or Order Registration Number (ORN) is generated.
Yes JIO Air Fiber is nothing but a SCAM. No Speed, No Refund and Pathetic sales team. Irresponsible customer care and they close your tickets without you even knowing it
— Hari Krishna Reddy (@hari03062016) September 10, 2024
@reliancejio @JioCare I had prdered JioAirFibre on 28th Aug and got KYC done on 30th AUg and paid the amount for 3 months. Still installation is pending. It's been a week now. I have been calling the agent, but no help. We also talked to the manager, No luck.
— Dr. Anshu Kumari Singh (@Anxious_Prof) September 5, 2024
Surprisingly, this is not all that’s going wrong with the Jio AirFiber. Read some more of what users are saying:
How to raise technician visit request?
— अनिरुद्ध जैन ANIRUDH JAIN🇮🇳🚩 (@anirudhjain28) September 9, 2024
As my JioTv is not working.
Can’t log in to My Jio through my phone number!!! Had talk to your CC executive- they asked me to email the screenshots. Already done but no response@JioCare
@JioCare They advertise that you can watch 2 tvs with one jio airfiber connection but when ever i try to use jiotv+ on my second android tv i get this error msg is there any offer which jio provides and it works flawlessly i guess not pic.twitter.com/dNAc8ttGy7
— A Suresh Kumar (@asureshkr) September 9, 2024
@JioCare My Jio membership should give me access to premium content across Zee5, SonyLiv, etc….but I’m not getting access to any of it! Wondering why! Care to help address this please 🙏🏼
— Zam (@meraazamir) September 9, 2024
@JioCare I had recharged with 1049 INR , but unable to use benefit of ZEE5 and Dolby liv subscription using JioTV. This is kind of cheating by Realiance JIO. could you please look into seriously??
— KAPIL KUMAR GANGELE (@KapilGangele) September 6, 2024