What happens when OTT platforms become vindictive is that trust begins to fade. A user recently complained about SonyLIV’s handling of its Paris Masters promotion.
The platform was advertising the event but failed to mention the match timings. The user pointed out this oversight on X, calling it a sign of poor competitiveness and lack of attention to detail.
Soon after the post went live, the person found themselves logged out of their SonyLIV account and unable to log back in.
While it could be a technical glitch, the timing of the event has raised suspicion. It looks too coincidental for comfort. The user believes this might be an attempt by SonyLIV to silence criticism or to distance itself from a customer who called out its mistake.
If this were truly deliberate, it would set a worrying precedent for digital platforms. Users rely on OTT services not only for content but also for fair treatment and respect.
When an honest complaint leads to punitive action, it discourages others from speaking up.
Even if this turns out to be an accident, the episode highlights the need for greater transparency and accountability in how such platforms handle user interactions. Trust, once broken, takes far more than a streaming subscription to repair.