Subscribers of Prime Video in India are voicing growing frustration as the app continues to crash immediately upon launch.
For many users, this means they are unable to even access the homepage, let alone stream content. Adding to the problem, Amazon Music has also been facing glitches, with playlists failing to appear, leaving subscribers with little to no functionality across both services.
These issues come at a time when competition in India’s streaming space is at its peak.
Rivals like JioHotstar and Netflix have managed to provide relatively stable experiences while aggressively expanding their libraries.
For Amazon, such recurring technical troubles risk alienating loyal users who pay for Prime membership not just for shopping benefits, but also for uninterrupted entertainment.
A stable user experience is not just an expectation, it’s the bare minimum for a subscription service. When basic functions like launching the app or accessing playlists don’t work, it signals deeper lapses in technical upkeep.
Unless Amazon addresses these glitches swiftly, the trust deficit could widen, prompting subscribers to question whether Prime Video and Amazon Music can truly compete in India’s high-demand OTT and music streaming ecosystem.