It’s one thing to disappoint your users. It’s another to assure them, in writing, that everything’s fine, and then go ahead and do the exact opposite. That’s where Prime Video seems to have crossed a line.
Let’s break it down.
A user, like many others, bought the Prime membership and even paid the additional ₹699 for an ad-free experience. But what did they get? Ads. Not one or two, but a full-fledged “welcome to interruption” package.
And here’s the twist, before these ads showed up, the user had a chat with customer support. They were clearly told they would receive the ad-free service for the membership period. Multiple confirmations. Written promises. Reassurance at every turn. But once the payment was done, and a few shows were watched… bam! Ads.
No fine print. No warning. No “terms changed.” Just broke their trust.
The user has now filed for a refund, calling Amazon out publicly. And they’re not alone. Many others are feeling cheated after realizing that their subscription comes with ads, unless they shell out even more cash. But what’s the point of paying ₹699 for ad-free streaming if you’re going to be served ads anyway?
This is no longer just a marketing misfire. It’s now a credibility crisis. People aren’t just angry, they’re disappointed. Because trust, once broken, is tough to earn back.
Prime Video needs to fix this, fast. Not with more polished ads or offers, but with transparency. Because if your own support chat becomes evidence of false promises, it’s not just shady. It’s a scam in slow motion.
Cheaters.!! @amazonIN @PrimeVideoIN
Even after assurance, I have started to see ads. I filed for refund. Consumers be aware and get refund. pic.twitter.com/0NTrxXReB8
— proxmos_minor (@challs_008) July 3, 2025
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