SonyLIV has earned a strong reputation for producing some of the most engaging shows in the country. Their dramas, thrillers and documentaries often stand out for their bold ideas and solid storytelling. Many viewers subscribe to the platform purely for this quality of content. Yet the experience of using the app often falls short of the quality of the shows it offers.
This morning, many paid users struggled to log in. The app asked for an OTP, but once the OTP was submitted, the screen returned to the login page again. The loop repeated itself, leaving people stuck without any access. A simple login became impossible. For a platform that depends on subscriptions, this kind of problem feels avoidable and frustrating.
This is not the first time users have pointed out issues with the app. Crashes, slow loading and random errors have all been part of the platform for a long time. Viewers might be willing to overlook small flaws once in a while, but repeated problems make it difficult to enjoy the content they pay for. When users cannot open the app at all, the frustration grows even stronger.
SonyLIV has the content library to compete with the best. It has built a loyal audience that expects consistency and ease. Yet these frequent glitches keep pulling the experience down. If the platform wants viewers to stay invested, it needs to match its strong creative work with an app that works smoothly. Until then, even the best shows risk being overshadowed by technical issues.
@SonyLIV unable to login though I am subscriber. Everytime after entering otp, it again directs to enter mobile number.
— atul (@lovelyjindagi) December 10, 2025
@SonyLIV @SonyLIV my subscription is active but on your app it says me many time to login they said to keed me safe baar baar log out ho rha waste subscription cancel kardunga
— hi (@MrBhavyaJa17207) December 10, 2025
@SonyLIV improve your app man, this is diabolical, you idiots crash every fucking day pic.twitter.com/RRr6MRFOfc
— kUvS (@kuvs98) December 10, 2025
@SonyLIV crashes every day but today what you did is shameful. At least update your software, website so account logout systems stops. I can upload screenshots everyday, not a single day goes without crashes.#crash #instagram #websitedow pic.twitter.com/JLmJMswRvv
— Ankit pandey (@Ankitsarma_) December 10, 2025
Hello @SonyLIV Sony Liv not able to login in my account always getting the same result..
After having a subscription and not letting people login this is a pure case of fraud
I have tried it on multiple devices multiple times and also the app is updated to the latest version. pic.twitter.com/6msJLHAk9d
— Hamza Lakdawala (@hlakdawala73) December 10, 2025
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